Multi-score performance ratings work!

Multi-score performance ratings are employee performance feedback systems where feedback is obtained from multiple sources (supervisors, peers, clients. They are very popular, with almost all Fortune 500 companies in the US using this approach (Cheung, 1999).

Why are they so popular?

Research shows that there are a number of reasons that multi-score (also often known as 360 degree) performance rating systems work so well. Read on to find out more..

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How safe is your contact centre?

 

courtesy of google images

The security breaches at Sony Corp., makers of the PlayStation consoles, in April this year exposed both the wealth of personal information that contact centre staff gather from customers on a daily basis and also the potential costs and reputation damage that can result from lack of risk management and appropriate security practices.

The information stolen by hackers of the Sony Corp. systems included the names, dates of birth and possibly mother’s maiden name of approximately 100 million Sony PlayStation network customers as well as credit and debit records from over 23,000 non-US customers of Sony Online Entertainment (Edwards & Riley, 2011).  It has been estimated that financial costs (including credit card fraud, network repairs and marketing costs) will amount to approximately 50 million USD, whilst restoring confidence in the company’s network and stabilising sales may take up to 6 months (Edwards & Riley, 2011).

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RightPeople in the News – Sydney Morning Herald Article

It’s official: the early bird doesn’t necessarily catch the worm.

A new and accurate measure of whether a person is a so-called ‘early bird’ or’ night owl’ could be useful in selecting people for jobs involving shift work, according to Dr Richard Roberts from RightPeople.

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