Keeping employees happy

Research has shown that some of the ‘perks’ that keep employees happy in their jobs are not the stereotypical ‘big ticket’ items that only larger businesses are able to offer.

Boredom, lack of opportunity and poor work-life balance are within the top four reasons that people leave their jobs, according to The Australian Human Resources Institute, rather than lack of perks such as corporate cards, cars and fancy technology. The Institute also found in a 2009 survey that employees value good communication and training opportunities over and above higher pay.

Other important considerations for employees, that are particularly relevant to smaller businesses that are unable to compete with large businesses on remuneration and work conditions, according to research undertaken by Deloitte, are:

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‘GPS building’ for your organisation

A GPS for business?

No, we’re not talking about a Global Positioning System for your car. But it is a similar principle. Many organisations and business leaders are arranging their organisation around GPS, or Guidance and Positioning Statements. Like a GPS in your car, an organisational GPS will guide your organisation to a chosen destination, providing clear directions and guidance along the way to shape the culture of the organisation. These statements can also be referred to as mission statements, values statements or charters.

An effective GPS is a key tool in fostering employee engagement.

A number of successful and high profile organisations understand this. BHP Billiton refers to their GPS (called a charter on their website) as the “single most important means by which we communicate who we are, what we do, and what we stand for as an organisation, and it is the basis for our decision-making”. Their Charter has existed for over 10 years with only minor modifications being made over that time.

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