Job performance in the global economy: how the meaning of job performance varies cross-culturally

In the Australian work context, together with other similar individualistic Western countries (such as the USA and UK), job performance is typically assessed in terms of task (in-role) behaviour – i.e., how well an employee performs their duties;  organisational citizenship behaviour – i.e., going ‘above and beyond’ role requirements such as helping other employees with their workload; and counterproductive work behaviours – i.e., absenteeism and poor work practices.

In this global economy it is important to be aware of how job performance is assessed in other cultures, particularly more collectivist culture such as many Asian and Latin American countries.

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