Employee Engagement Essential in Professional Services Firms

employee engagementThe importance of employee engagement has been discussed in previous posts. Recent research indicates that nowhere is employee engagement more important than in professional services firms. While these firms are necessarily primarily client focused, ultimately the success of professional services firms relies on the success of their employees’ work. And the most successful employees are engaged employees.

In fact, in professional services firms employee engagement is a strategic business initiative.

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‘GPS building’ for your organisation

A GPS for business?

No, we’re not talking about a Global Positioning System for your car. But it is a similar principle. Many organisations and business leaders are arranging their organisation around GPS, or Guidance and Positioning Statements. Like a GPS in your car, an organisational GPS will guide your organisation to a chosen destination, providing clear directions and guidance along the way to shape the culture of the organisation. These statements can also be referred to as mission statements, values statements or charters.

An effective GPS is a key tool in fostering employee engagement.

A number of successful and high profile organisations understand this. BHP Billiton refers to their GPS (called a charter on their website) as the “single most important means by which we communicate who we are, what we do, and what we stand for as an organisation, and it is the basis for our decision-making”. Their Charter has existed for over 10 years with only minor modifications being made over that time.

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Striking out

A dispute between workers at Coles’ National Distribution Centre in Melbourne turned into an indefinite strike last week over a new workplace agreement with Toll (the company which Coles outsources their warehouse staffing to). Staff believe the agreement does not provide them with the same pay and benefits as employees employed directly by Coles.

Early last week 250 workers and union officials barred access to the warehouse by Toll Group trucks, interrupting the approximately 100-130 trucks that usually pick up and drop off produce to the warehouse each day and threatening supplies to Coles stores.

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Using Integrity Testing in Order to Deter Employee Theft and Absenteeism

When employers consider or discuss employee theft, their thoughts are usually focused on protecting assets such as the business bank account and petty cash. The truth is, most of the employee theft that occurs at work comes in the form of taking office supplies and other merchandise that belongs to the company, as well as incorrectly reporting time sheets that reflect the hours that were worked, sick leave, absenteeism and vacation time.  These untrustworthy, and quite often overlooked, behaviours unnecessarily cost employers billions of dollars every year.

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Human Resources in the Modern Workplace

Modern-Workplace

“When hiring for a position, taking into account the various interview techniques at the disposal of the average Director, Executive, HR Manager or Business Owner, we can expect that there is about a 70%  chance that the person employed will be an average or good employee. “

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