The importance of employee engagement has been discussed in previous posts. Recent research indicates that nowhere is employee engagement more important than in professional services firms. While these firms are necessarily primarily client focused, ultimately the success of professional services firms relies on the success of their employees’ work. And the most successful employees are engaged employees.
In fact, in professional services firms employee engagement is a strategic business initiative.
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Employee engagement (EE) refers to the extent to which your employees believe in the values and mission of the organisation, are committed to their work and will act in ways that further the organisation’s interests. It integrates the well known constructs of job satisfaction and organisational commitment.
It can also be thought of as an emotional or intellectual “attachment” (positive or negative) to their role and the company.
Engaged employees = intellectually focused and/or emotionally connected at work, actively supportive of organisational goals and willing to put more effort into their jobs (Khan, 1990).
Disengaged employees= distant and withdrawn emotionally or intellectually and perform their roles incompletely, without effort or automatically (Khan, 1990).
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