Importance of ‘soft skills’ in the workplace

As seen recently in a leading Australian Human Resources magazine, the importance of ‘soft skills’, including creativity, flexibility, diplomacy and original thought in the modern workplace is gaining momentum. ┬áIn an increasingly complex business environment these skills can help organisation’s develop new and better solutions to problems, as traditional ways of interacting with clients, colleagues and the public are becoming less relevant.

So what are soft skills and how do they differ from the more recognisable ‘hard skills’? The easiest way to explain is by way of an example:

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